Get in Touch With Us
Whether you have a question about one of our casino reviews, want to flag something that looks out of date, or have a suggestion for content you'd like to see, this page explains the best way to reach us and what to expect when you do.
How to Contact Us
Email is the most reliable way to get a message to our team. We review every enquiry personally and aim to respond within two working days. You can reach us at [email protected].
To help us get back to you as quickly as possible, let us know the nature of your enquiry upfront — whether it's a factual question, a correction, a partnership proposal or something else entirely. A little context at the start means we can direct your message to the right person straight away.
What We Can Help With
Our team covers a range of enquiries. The most common reasons readers get in touch include:
- Casino review questions — If you want more detail about how we assessed a particular site, the criteria we used, or what a specific rating reflects, we're happy to explain.
- Bonus and payment queries — Questions about how a welcome offer works, what wagering requirements mean in practice, or which Australian-friendly payment methods a casino accepts. We'll point you in the right direction or direct you to the relevant review.
- Corrections and updates — Online casinos change their terms frequently. If you've spotted something on our site that looks inaccurate or out of date, please let us know. We take accuracy seriously and will investigate promptly.
- Suggestions and feedback — Have a topic you'd like us to cover, a casino you think we should review, or general feedback about the site? We genuinely value reader input when shaping our content.
- Partnership and editorial enquiries — If you represent a brand or organisation and would like to discuss how we might work together, please introduce yourself clearly and outline what you have in mind. We assess all partnership proposals against our editorial standards.
- Responsible gambling concerns — If you or someone close to you is experiencing difficulties related to online gambling, please mention this in your message. We will point you towards appropriate support services in Australia, including the National Gambling Helpline.
What Happens After You Write to Us
Every message is read by a real member of our team — we don't rely on automated responses as a substitute for a genuine reply. Our target is to get back to you within two working days. During busier periods it may take a little longer, but we will always follow up.
If your query relates to a specific casino, it helps to include the casino's name and, where possible, a link to the page on our site you're referring to. That lets us pull up the right information before we reply.
A Note on Our Editorial Independence
Online Casinos Australia is an independent comparison site. Our reviews and rankings reflect our own research and editorial assessment. While we may earn commission when readers follow links to the casinos we cover — including top-ranked options like VegasNow, LuckyOnes and CrazyTower — commercial relationships do not determine how a casino is rated or where it appears in our rankings. If you have concerns about how we handle commercial relationships, or you'd like to understand our methodology better, please get in touch and we'll explain in detail. You can also read more about the range of casinos we've assessed, including non-GamStop casino options available to Australian players.
Responsible Gambling
All of the offshore casinos reviewed on this site are intended for adults aged 18 and over. If you are concerned about your own gambling habits or those of someone you know, free and confidential support is available through the National Gambling Helpline at 1800 858 858, or via Gambling Help Online at gamblinghelponline.org.au. We encourage all readers to set personal limits and gamble within their means.
Thank You for Visiting
We appreciate you taking the time to reach out. Honest reader feedback is one of the ways we keep our content useful, accurate and genuinely helpful for Australians comparing online casinos. We look forward to hearing from you.